Frequently Asked Questions
Below are common questions about our marble and wood products, shipping, and policies. Contact us at marwoodmh@gmail.com if you need further help.
What materials do you use for your products?
We use premium natural marble and wood, handcrafted into tables and home decor pieces like vases and candles.
Do you offer custom or personalized designs?
Yes. We accept custom orders for size, color, and design — message us on WhatsApp with your requirements.
How do I place an order, and can I cancel or modify it afterward?
Confirm your order with us and complete payment as per our terms. Once an order is confirmed, it cannot be modified or cancelled, so please review your details carefully beforehand.
What are your payment terms?
Orders under PKR 50,000: full payment upfront.
Orders above PKR 50,000: 50% advance to confirm, remaining 50% due before delivery.
What payment methods do you accept?
Bank transfer. Cash on Delivery is not currently available.
Where do you ship, and how long does delivery take?
We deliver nationwide across Pakistan (no international shipping yet). Standard delivery is 7–15 working days from order confirmation.
What are your delivery charges?
Delivery charges depend on your order and will be confirmed with you before dispatch.
Are the marble colors and veining exactly like the photos?
Marble and granite are natural stones, so slight variation in color, shade, and veining is normal and part of what makes each piece unique — not a defect.
My marble product is heavy — can it be moved after delivery?
Solid marble products are meant for stationary placement once installed. Marwood isn't responsible for damage if the product is moved after safe delivery, so choose its final spot before placement.
What should I do when my order arrives?
Inspect it immediately and record a continuous, unbroken unboxing video — this is mandatory, as claims can't be processed without it.
Can I return or exchange my order?
Returns are accepted for a valid reason — wrong item or damage in transit. A change of mind isn't eligible.
Will I get a refund, and who covers return shipping?
Approved claims are resolved via exchange or store credit rather than a cash refund. We cover the return shipping cost.
What if I've already used the product and then notice an issue?
Products must be inspected immediately on delivery — once used, no claims will be entertained.
How do I clean and care for my marble or wood piece?
Wipe with a soft, damp cloth; avoid harsh or acidic chemicals. Follow with a dry cloth to maintain the natural shine.
How can I contact you, and do you have a showroom?
WhatsApp us at +92 322 0497079, or visit our showroom at Al Fateh Plaza, Susan Road, Madina Town, Faisalabad.
Need Immediate Assistance?
Message us via WhatsApp at +92 322 0497079 for instant live assistance, or email us directly at marwoodmh@gmail.com.