Return & Refund Policy

We accept returns only in the following cases:

• You received the wrong item
• Your item arrived damaged in transit

Change of mind is not eligible for return or exchange.

A continuous, unbroken unboxing video is mandatory for any damage or wrong-item claim. Claims submitted without verifiable video proof cannot be processed. Products must be inspected immediately upon delivery — once an item has been used, no claims will be entertained.

To request a return, contact us within 24 hours of delivery via WhatsApp: +92 322 0497079

Please include:

• Your order number
• Your unboxing video
• Photos of the product and packaging
• A brief description of the issue

• Natural variation in marble color, shade, or veining (this is a characteristic of the stone, not a defect)
• Damage caused by moving a solid marble product after safe delivery
• Claims reported after the product has been used
• Change of mind after delivery
• Custom or made-to-order pieces, unless the issue is a manufacturing defect or wrong item

Approved claims are resolved through exchange or store credit — we do not offer cash refunds.

For approved claims, Marwood covers the return shipping cost. You will not be charged for returning a wrong or damaged item once your claim is verified.

Once an order is confirmed, it cannot be modified or cancelled. Please review your order carefully — including dimensions and specifications for custom pieces — before confirming payment.